Do I need to sign-up for an account to order?
Yes, please sign up in order to purchase our products. It would be more convenient for both of us to give the details of email address and shipping address. Every time you purchase our products, you will be more convenient to not retype all information again.
Is my account information kept private?
Yes, all information given to use will be kept privately and secured. We respect the privacy of our clients.
Can I cancel/modify my order?
We cannot cancel or modify any orders. Please be sure to check your order before check out.
Why is my order cancelled?
The maximum payment time for your order is 24 hours after the order has been placed. If the payment has not been completed, order will be canceled automatically. Please be sure to confirm the proof of payment to us after you have transfer the payment to us.
Can I get my order earlier than the estimated delivery time?
Yes you can. Please be sure to choose fast shipping during check out or contact our customer service at Line (@vercline) before check out.
I haven’t receive my order. My order has been late for couple of days.
Please directly reach us through Official Line Account (@vercline use”@”) or email us at firstname.lastname@example.org
Can I return or exchange my item?
We don’t allow any refunds but contact us through our Line Account to exchange your size if it doesn’t fit.
Will you restock sold out items?
All sold out items will be available via preorder. Please contact us directly to make an order and the production will be roughly around one week.
Can I purchase from overseas?
Yes you can. We accept overseas order. Please check out our shipping and delivery page for details on shipping.